Our Returns Policy

25th September 2019 by addpeople

We hope you love everything you buy from Miracle Leaf, but we completely understand that sometimes you might need to return part or all of your order.

Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Shipping

We will cover the cost of the return shipping only if the incorrect item was sent or the product arrived damaged. If you are returning unused items because you have changed your mind then the shipping cost will be your responsibility.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please email us info@miracleleaf.co.uk if you would like to make a refund or exchange.

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